BRANCH MANAGER

AG German Institute — Nakuru Branch

Location: Nakuru.

Reports to: Directors.

Main Purpose of the Job

The job Holder is responsible for providing strategic leadership, ensuring operational excellence, and driving the success of the Nakuru Branch. This role encompasses oversight of the daily academic and administrative functions and spearheading initiatives to boost the growth of the branch.

Main Responsibilities

1. Branch Operations.

• Manage all branch operations, ensuring smooth delivery of academic & Non academic functions.
• Represent the school professionally to clients, parents, partners, regulators, and visitors.
• Oversee the maintenance and upkeep of school infrastructure, ensuring a safe and functional learning environment.

2. Staff Management and Discipline.

• Supervise teaching and administrative staff: monitor punctuality, attendance, conduct, and adherence to school policies.
• Hold staff accountable for their assigned duties and report performance or disciplinary concerns to the Directors or their appointed delegate for further action.
• Supervise and mentor all staff for a high-performance work culture.

3. Student Affairs and Discipline.

• Take responsibility for student conduct, attendance, and discipline across all programmes.
• Follow up on absentees, late arrivals, and disengaged students; communicate with them and, where necessary, their sponsors or families.
• Push students to sit their scheduled examinations on time and to meet course milestones.
• Handle student complaints and concerns.

4. Academic Operations Support.

• Coordinate with teachers to ensure that lessons, mock exams, and examinations are properly scheduled, resourced, and executed.
• Monitor student progress data and flag underperforming cohorts or individuals.
• Ensure that timetables, classes, and exams run as scheduled.

5. Prepare monthly reports to the Directors.

6. Perform any other duty assigned by the Directors that is consistent with the seniority of the role.

Qualifications and Experience.

• Education: Bachelor’s degree in Education, Management, Business Administration, or a related field. A master's degree is an added advantage.

• Experience: Minimum of 5 years of progressive management experience, ideally as a Branch/Campus Manager, or Operations Manager within a learning institution or corporate education environment.

• Languages: Excellent written and spoken English is essential.

• IT: Confident use of MS Office / Google Workspace, email, and basic school management or record-keeping systems.

Essential Personal Qualities.

• Trustworthy and discreet — handles staff matters, student records, and sensitive information with full integrity.
• Authoritative but fair — able to hold staff and students accountable without creating a hostile environment.
• Smart and quick on the uptake — understands new instructions fast and applies good judgement when the Branch Manager is unreachable.
• Excellent communicator — clear, polished, professional written and spoken English.
• Organized and proactive — anticipates problems and acts before they escalate.
• Resilient.
• Commercial expertise.