Call Center Agent
Job summary
Buy Simu Limited is looking for a confident, customer focused and reliable Call Centre Agent to join our team. The ideal candidate should be flexible, committed, and able to work in a fast-paced environment while delivering excellent customer service.
Min. qualification
Diploma
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Contract - Night Shift
Applicant location
Kenya
Job description & requirements
* Handle inbound and outbound customer calls
professionally
* Respond to customer inquiries, complaints, and service requests
* Provide accurate information about products and services
* Maintain and update customer records
* Follow up on customer issues to ensure quick resolution
* Meet customer service and call handling targets
* Escalate complex issues when necessary
* Maintain professionalism and positive communication at all times
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