Call Center Manager (French-speaking) — Kenya
Job summary
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
Min. qualification
Certificate
Experience level
Mid level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Job Description
A large international company is looking for a French-speaking Call Center Manager to join our office-based team in Kenya.
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
Key Responsibilities
* Inform customers about company promotions, bonuses, and special offers;
* Handle both inbound and outbound customer communications;
* Maintain a high standard of customer service;
* Work with CRM systems and internal databases;
* Process customer requests and inquiries;
* Monitor the quality of customer communications;
* Achieve KPI targets and call-center performance metrics;
* Prepare reports based on work results;
* Cooperate with internal company departments.
Candidate Requirements
* Fluent French language skills (spoken and written);
* English level: Intermediate or higher;
* Minimum 2 years of experience in a call center;
* Experience working with CRM systems;
* Strong communication and customer service skills;
* Responsibility, stress resistance, and organizational skills;
* Ability to work effectively in a team;
* Experience in an international company will be considered an advantage.
Working Conditions
* Office-based work;
* Full-time employment;
* Competitive salary;
* Career growth opportunities;
* Work in an international company;
* Friendly international team.
Recommended Candidate Profile
We are especially interested in candidates with experience in:
* Betting / fintech / customer support / telecom industries;
* International call centers;
* CRM systems and sales-support processes;
* Customer communication management.
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