CALL CENTRE AGENT
Job summary
Respond promptly to incoming calls and customer inquiries
Min. qualification
Diploma
Experience level
Entry level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
JOB TITLE: CALL CENTRE AGENT
NATURE OF JOB: FULL TIME
SALARY: KSHS. 30,000
JOB LOCATION: MOMBASA ROAD
DUTIES AND RESPONSIBILITIES
Customer Support (Inbound Calls)
- Respond promptly to incoming calls and customer inquiries.
- Provide accurate information about products, services, and company policies.
- Identify customer needs and offer appropriate solutions.
Complaint Resolution
- Listen actively to customer concerns and complaints.
- Handle issues professionally, ensuring timely and effective resolution.
- Escalate complex cases to the relevant departments where necessary.
Outbound Calling
- Make outbound calls to customers based on assigned campaigns, leads, or follow-ups.
- Promote products and services, upsell, or cross-sell where applicable.
- Maintain a high level of engagement and professionalism during calls.
Customer Experience Management
- Build positive relationships with customers to enhance loyalty and retention.
- Ensure all interactions meet quality assurance and customer satisfaction standards.
Documentation & Reporting
- Accurately record customer interactions, feedback, and complaints in the system.
- Prepare daily and weekly reports on call activities and outcomes.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in any field.
- Minimum of 2 years’ proven experience in a call centre or customer service role.
- Experience in handling both inbound and outbound calls is an added advantage.
- Excellent communication and interpersonal skills
- Strong listening and problem-solving abilities
- Customer-focused with a positive attitude
- Ability to handle pressure and manage difficult customers
- Good organizational and time management skills
- Basic computer literacy and familiarity with CRM systems
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
Similar jobs
Relationship Officers- Kisumu Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Kisumu Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Kisumu Job Ideoni and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Q
Relationship Officers- Homabay Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Homabay Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Homabay and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Qualificat
Relationship Officers- Migori Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Migori Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Migori and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Qualificatio