COLLECTIONS AGENT
Job summary
The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.
Min. qualification
Highschool
Experience level
Entry level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Responsibilities:
· Contact customers via phone to recover overdue payments
· Negotiate repayment plans
· Maintain accurate call records and notes
· Meet daily and monthly collection targets
· Handle customer objections professionally
· Escalate difficult cases when necessary
Requirements:
· Good communication skills (English required)
· Basic computer skills (Excel / CRM)
· Ability to work under pressure
· Strong discipline and attendance
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