Account Supervisor Job Artcaffe

Hotel Jobs. Artcaffe Jobs

Key Responsibilities:

In-Store Branch Management

• Serve as the primary point of contact for all Artcaffe branded product information and availability across all outlets.
• Drive awareness and product knowledge on key categories with branch-level key personnel.
• Utilize merchandising space effectively based on best-selling products per branch and overall sales targets.
• Ensure merchandising in stores is maintained to high brand standards.
• Collaborate with the central Babadogo team to ensure timely product availability, preventing out-of-stock situations.
• Ensure effective stock rotation across all branches to avoid expiries.
• Identify opportunities for Private Label (PL) packaged product growth, cross-selling, and upselling additional services. Cross-Departmental Collaboration
• Support larger projects led by the Head of B2B, ensuring timelines, deliverables, and quality standards are met.
• Coordinate with internal teams (Finance, Procurement, Production, Logistics) to deliver results for Artcaffe branches.
• Monitor project progress, chase task completion, and resolve issues as they arise.
• Work with marketing teams to ensure in-store communications are displayed effectively. Reporting & Analysis
• Share insights and understanding of branch performance at the weekly sales review.
• Prepare and present regular sales reports on product and branch performance.
• Provide gap analysis insights and recommendations to improve processes and outcomes for Artcaffe. Problem-Solving
• Address and resolve any client or branch issues in a timely and efficient manner.
• Act as a trusted advisor to branch managers, helping them navigate complex operational situations.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• Prior experience in customer account management, client services, or a sales role with a strong track record of managing relationships.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Strong problem-solving abilities and a proactive approach to addressing needs. Preferred (You stand out if you have):
• Experience in an account management role within the food industry (HORECA segment).
• Familiarity with analytics and reporting tools.
• Ability to work independently AND as part of a team.
• An established network within the HORECA industry in Kenya.

How to Apply

Submit your resume and a cover letter to hr@artcaffe.co.ke, with “ACBLAAS-0526” as the subject line.

Application Deadline: 29th May 2026