Applications Specialist – CX Systems Job KCB Bank
Job description & requirements
Job Title: Applications Specialist – Customer Experience Systems
Date Posted: 13/07/2026
Job Type: Full Time
Employer: KCB Bank
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 24/07/2026
Looking for an IT job in Kenya? KCB Bank is hiring an Applications Specialist – Customer Experience Systems skilled in CRM management, system administration, IT support, and workflow optimization
Key Responsibilities:
- Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
- Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
- Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
- Designing, planning and budgeting for system enhancements and/or related requirements
- Perform work in compliance with specified security and assurance requirements
- Manage and ensure continuous performance tuning, upgrades and resource utilization as required
- Governance – Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
- Planning, organizing and performing DR test exercises as required
- Planning, Scheduling and organizing of monthly Service review meetings with system vendors
Minimum Position Qualification Requirements
- Bachelor’s Degree Information Technology, Computer Science, or a related discipline
- Professional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification
- Experience: 3 Years
How to Apply
Click here to apply
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