Branch Customer Care Agent -Bomet Job Mogo Finance
Job description & requirements
Job Title: Branch Customer Care Agent
Date Posted: 22/06/2026
Job Type: Full Time
Employer: Mogo Finance
Industry: Customer Service
Salary: Open
Location: Bomet
Country: Kenya
Deadline: 30/06/2026
Summary:
Purpose of the Role
The Branch Customer Care Agent is responsible for providing high-quality customer support within the branch by addressing client inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage client needs.
Key Tasks
- Support clients visiting the branch by addressing inquiries and complaints in a professional and timely manner, using available tools and systems for resolution.
- Maintain a feedback loop with CX in HQ by sharing recurring issues and customer insights.
- Logging complaints and queries in provided system.
- Support ad hoc tasks, like NPS measurements, customer surveys etc.
- Generating loan statements and providing final balance upon request.
- Process account amendments as required.
- Update client records and information in ERP.
- Assist in the preparation of reports.
- Follow up customer calls where necessary.
- Any other duties assigned
Responsibilities
- Ensure effective organization and execution of assigned tasks.
- Maintain a thorough understanding of the company’s operations and branch structure.
- Comply with all ethical standards, policies, and professional norms.
- Take full responsibility for the accuracy, timeliness, and completeness of all assigned duties.
- Safeguard the confidentiality of company and client information at all times.
Key Qualifications
- Proven background in customer care or client-facing roles.
- Fast and efficient in handling customer needs.
- Proficient computer skills.
- Ability to quickly learn and adapt to changes in processes and systems.
- Strong customer experience and relationship management skills.
- Excellent phone and email etiquette.
- Must be willing to be stationed at either Migori or Bomet.
- Bachelor or Diploma in Business, Marketing, Finance, or a related field.
How to Apply
Click here to apply
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