Call Centre Quality & Performance Manager Job
Job description & requirements
Admin Jobs. HCS Affiliates Group Jobs
The Role
RTO Quality and Performance Manager (Experience in call center most preferred)
Key Responsibilities
- Performance Monitoring and Evaluation
- Quality assurance
- Continuous improvement
- Training and Development
- Compliance and Standards
Qualifications & Experience
- Have worked in a similar role before.
- Strong analytical skills with a keen eye for detail and accuracy.
- Data-driven mindset
- Excellent communication and problem-solving skills.
- Ability to work proactively and independently in a fast-paced environment.
- Proficiency in quality assurance software and tools
- Ability to lead and motivate a team
- Problem solving and decision making abilities
- Experience in call Centre most preferred.
- Bachelors Degree
- Alignment with Glovo values:
- Humble: Open to learning and self-improvement.
- Good Vibes: A positive, can-do attitude.
- High Bar: Commitment to excellence.
- Care: Empathy for others and a drive to make a difference.
What’s in It for You?
- Gain hands-on experience in a dynamic tech-driven company.
- Work closely with a high-performing, collaborative team.
- Opportunity to make a real impact on operational excellence.
- Career development and networking opportunities.
How to Apply
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO -Quality and performance manager on the Subject line. Candidates MUST indicate their Current and Expected salaries.
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