Client Service Executive (BTL & Events) Job Red Giant Media
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Customer Service Jobs, Red Giant Media Jobs.
Client Service Executive (BTL & Events) – 2+ Years Experience
Location: Nairobi, Kenya (On-site)
Employment Type: Full-time
About Us
Red Giant Media Agency is a leading experiential and creative marketing agency based in Nairobi, delivering high-impact BTL campaigns, activations, and event experiences for brands across Kenya and the region.
Role Overview
We are hiring an experienced Client Service Executive to lead day-to-day client engagement, support pitching, and oversee the execution of BTL activations and events. This role suits a confident, detail-oriented professional who can manage multiple projects and deliver consistently high standards.
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Key Responsibilities
- Serve as the primary point of contact for assigned clients (updates, meetings, feedback, approvals).
- Participate in client meetings and presentations; maintain strong and professional client relationships.
- Support pitching by preparing proposals, timelines, budgets, and client-ready presentation materials.
- Translate client briefs into clear internal execution plans (deliverables, timelines, responsibilities, budget considerations).
- Coordinate internal teams and external vendors to deliver BTL activations and events end-to-end.
- Oversee on-ground execution to ensure quality control, brand compliance, and effective issue resolution.
- Track project progress, risks, and changes; communicate proactively with clients and internal stakeholders.
- Support post-activation reporting (photos, outcomes, insights, and wrap-up reports).
Minimum Requirements
- Diploma or Degree in Marketing or a closely related field (key requirement).
- Minimum 2 years’ experience in Client Service within a BTL/Experiential/Event agency environment.
- Strong understanding of BTL execution, events operations, and client management workflows.
- Proficient in Canva for creating and polishing client-ready decks, proposals, and simple collateral.
- Strong communication, presentation, and stakeholder management skills.
- Strong coordination skills (vendors, timelines, budgets, deliverables).
- Ability to work under pressure, prioritize effectively, and manage multiple projects.
Nice to Have
- Strong PowerPoint/Google Slides skills and an eye for clean presentation design.
- Experience supporting pitch decks, proposals, and project budgeting.
- Knowledge of production, branding, and event logistics.
- Experience compiling post-event/client reports.
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How to Apply
Click here to apply
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