Corporate Hotel Desk Job
Job description & requirements
Hotel Jobs
JOB SUMMARY
To grow hotel revenue and margin from an assigned corporate client portfolio by actively selling, pricing, and managing hotel accommodation bookings, converting flight-only clients into full travel clients while maintaining service excellence and pricing discipline.
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Duties and Responsibilities
Corporate Hotel Sales & Revenue Growth
- Actively sell hotel accommodation to assigned corporate accounts that predominantly book flights
- Identify opportunities to:
- Upsell hotels
- Cross-sell upgraded properties, room types, and added value
- Grow:
- Hotel booking volumes
- Average booking value
- Gross margin per account
- Track and drive month-on-month hotel revenue growth within the portfolio
Pricing Authority & Margin Control
- Independently price and confirm hotel bookings.
- Use commercial judgment to remain competitive & give alternatives where need be.
- Escalate exceptions whereby margin or corporate pricing SLA is not meeting company standards.
Hotel Sourcing & Booking Execution
- Source and confirm international and local hotels using:
- B2B booking platforms (Hotelbeds, Hotel Rack, TBO, etc.)
- Direct hotel and supplier relationships – preassigned.
- Ensure:
- Accurate confirmations
- Correct room types, inclusions, and cancellation terms
- Handle booking amendments, cancellations, and re-accommodations professionally.
Corporate Relationship Management
- Serve as the primary hotel contact for travel coordinators and procurement contacts within assigned corporate accounts
- Maintain close, proactive communication to:
- Understand travel patterns and preferences
- Anticipate upcoming travel needs
- Build trust through:
- Responsiveness
- Commercial transparency
- Consistent service delivery
- Internal Coordination & Compliance
Work closely with:
- Travel Consultants handling flight bookings for their respective corporate portfolios.
- Finance department (billing and reconciliation) – Ensure all hotel bookings are invoiced timely & paid before cancellation deadlines.
- Travel Manager for the commercial oversight &supervision.
- Ensure:
- All bookings comply with corporate travel policies for the respective corporates assigned.
- Proper documentation and audit trails including proper email communication.
- Follow internal SOPs for pricing, approvals, and record-keeping
Key Requirement Skills And Qualification
- Diploma or Degree in Supply Chain Management, Business Administration, Accounting, or related field.
- Diploma or Degree in Tourism Management. Experience
- Minimum 5 years’ experience in a Travel Management Company (TMC) or travel agency.
- Proven experience in Corporate hotel sales, Managing a portfolio of corporate clients.
- Background as a tour consultant or corporate travel consultant is mandatory.
- Hands-on experience using B2B hotel booking platforms, including Hotelbeds, Hotel Rack, TBO, Similar international hotel aggregators
- Strong understanding of Hotel pricing structures, Cancellation policies, Corporate travel requirements
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HOW TO APPLY
If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
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