Customer Solutions Partner Job Maersk Line

Customer Service Jobs, Maersk Line Jobs.

The Customer Solutions Partner will be responsible for supporting account owners with the creation of E2E solutions and value propositions (including monetary value to customers) by ensuring alignment between customer needs, local product capabilities and sales execution. Solutions are to be replicable for other customers within the same vertical, allowing us to work more efficiently and to accelerate growth. This role will also coordinate and drive cross-functional and cross-Area collaboration both within and outside the Opportunity Management Evaluation Board (OMEB) process.

**Key Responsibilities:**

Develop & Design Solutions:

• Translate customer and vertical needs into actionable value propositions, including monetary value to customers.
• Identify cross-vertical opportunities and bundle relevant products.
• Provide customer insights to product teams and support sales in uncovering customer pain points.
• Lead and coordinate strategic initiatives across functions.
• Gather customer requirements and ensure clear internal translation.
• Facilitate business case creation and financial projections with Solution Engineers.

Drive Sales Effectiveness & Execution:

• Improve win rate through structured sales processes.
• Manage solution opportunities and hand over to implementation.
• Engage experts and stakeholders to enhance buying experience.
• Ensure timely, high-quality customer responses.
• Communicate progress and opportunities for improvements to senior leadership.
• Drive cross-functional and cross-Area collaboration within and outside the OMEB process.

​​​​​​​Scale, Institutionalize & Enable:

• Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.
• Promote adoption of scalable solutions.
• Build and share a repository of best practices and use cases.
• Coach sales teams on L&S selling and solution processes.
• Contribute to the solutions community through cross-functional learning and community building.

Qualifications:

Someone with:

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
• Minimum 5 years’ experience in end-to-end supply chain management and execution
• Customer-centric approach to identifying customer needs
• High-level understanding of product features, benefits and how they address customer pain points
• CRM and ERP system proficiency and proven experience maintaining data accuracy
• Proven experience troubleshooting customer challenges
• Ability to work under pressure in a fast-paced environment
• Attention to detail

How to Apply

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