Front Office Manager Job The Sands
Job description & requirements
Hotel Jobs. The Sands Kenya Jobs
Position Summary
The Front Office Manager leads reception, reservations, and guest relations, and is the first point of contact for all guests. The role ensures a seamless guest journey from booking through to departure and requires strong guest presence, communication, and coordination across departments.
Key Responsibilities
Front Office Operations
- Oversee reception, reservations, and guest relations as one function.
- Act as first point of contact for arriving and in-house guests.
- Ensure smooth check-in and check-out with high service standards.
- Manage guest feedback, issues, and service recovery.
- Take ownership of guest issues through to resolution and follow-up.
Arrival & Departure Experience
- Ensure seamless guest arrival and departure processes.
- Coordinate with Housekeeping and Operations on room readiness.
- Manage guest flow across booking, stay, and departure stages.
Team Leadership & Coordination
- Lead, train, and supervise the front office team.
- Conduct daily briefings and shift handovers.
- Ensure team alignment, communication, and service standards.
- Prepare schedules and daily task allocation.
Systems, Finance & Administration
- Use Opera PMS and systems for reservations, billing, and reporting.
- Ensure accuracy of bookings, billing, and cash handling.
- Maintain clear communication across all front office functions.
Cross-Department Liaison
- Coordinate with Housekeeping, Operations, F&B, and Management.
- Communicate arrivals, requests, and guest movements daily.
- Support smooth operational flow across all departments.
Guest Experience Standards
- Maintain consistent service standards and brand tone.
- Ensure warm, professional, and personalised guest experience.
Key Attributes
- Warm, approachable, and guest-focused.
- Strong front-facing communication skills.
- Highly organised and detail-oriented.
- Strong and calm team leader.
- Confident with Opera PMS and hotel systems.
- Able to coordinate under pressure.
How to Apply
Please send your CV and a short letter to: recruitment@thesandskenya.com with the subject line indicating the role you are applying for.
Similar jobs
Branch Manager – Funeral Home Job (50-60k)
Brites
Job Title: Branch Manager – Funeral Home Date Posted: 21/07/2026 Job Type: Full Time Employer: Brites Management Industry: Admin Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Administration Jobs. Brites Management Jobs. Looking for an administration job in Kenya? Brites Management is recruiting a Branch Manager – Funeral Home position for a client. The salary for the role is Ksh 50,000 – 60,000 monthly. Proficiency in branch operations, team leadership, and customer service is required. Key Responsibilities Branch Operations Management Oversee all branch operations and ensure smooth service delivery. Coordinate funeral arrangements, transportation, mortuary
Admin & Operations Manager Job
Stellar Human Resource Solutions
Job Title: Admin & Operations Manager Date Posted: 21/07/2026 Job Type: Full Time Employer: Stellar Human Resource Solutions Industry: Admin Salary: Open Location: Nairobi Country: Kenya Deadline: 28/07/2026 Administration Jobs. Stellar HR is recruiting an Admin & Operations Manager position for a client. Proficiency in operations management, logistics coordination, and team leadership is required. Our client is hiring an experienced Admin & Operations Manager to oversee administration, operations, logistics, and event coordination. Requirements: Bachelor’s Degree in Business Administration, Operations Management, Logistics, or related field 3–5 years’ experience in operations, admi
Director Corporate Services Job NCK
NCK
Job Title: Director Corporate Services Date Posted: 21/07/2026 Job Type: Full Time Employer: Nursing Council of Kenya Industry: Administration Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Administration Jobs, Nursing Council of Kenya Jobs. Looking for an administration job in Kenya? NCK is hiring a Director Corporate Services skilled in strategic leadership, administrative oversight, financial management, and corporate governance. Description Responsibilities Advise the Council and Management on policies, strategies, and matters relating to Corporate Services. Coordinate Human Resource Management and Administration, ICT, and Communication & Advocacy fu