Head of Engagement Job CHS Alliance

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Job purpose

The Head of Engagement provides leadership, vision, and energy for CHS Alliance’s engagement and communications work and manage the day-to-day operations of this portfolio. The role builds a strong membership journey from onboarding to structured learning offers, shared learning networks, and communications into a coherent whole, ensuring that the Alliance effectively advances its strategy globally.

The Head holds the framework and drives the service offer working closely with colleagues across the

team specifically those working on CHS verification, country cooperatives, training and communities of practice, as well as our PSEAH offers. Over time, this person develops into a credible amplifier for the Alliance on accountability and sector issues, particularly in the Global South.

Position Summary

The Head of Engagement will lead CHS Alliance’s membership, engagement and communication work from Nairobi. Working under the strategic direction of the Executive Director, the role manages the membership journey, holds the structured and shared learning framework, drives the training and services offer, develops a strong communication strategy, represents the Alliance externally and manages the day-to-day under his/her portfolio, including review existing tools/process and enhance the membership journey.

The successful candidate will have a proven track record of building and running membership services that people value: training programmes, learning communities, or membership offers that were appreciated by participants. They will have to be a strong and persuasive communicator and a self- starter. They will bring an entrepreneurial mindset, a hands-on approach to services, strong communication and networking skills, and the ability to hold an overview of multiple workstreams without needing to own each one.

Main Responsibilities

Membership and Engagement

• Manage a clearly articulated, compelling and attractive membership journey.
• Deliver a high-quality onboarding and ongoing engagement for CHS Alliance’s 300+ member organisations, in coordination with Nairobi and Geneva colleagues and be the key interface with the Board’s Membership and Nominations Committee
• Develop new approaches to member outreach, contributing to the identification of process improvements and opportunities to deepen member engagement.
• Implement and maintain excellent quality and oversight of key membership engagement opportunities
• oversee the delivery of shared peer support services, liaising with the team to offer effective thematic Communities of Practices and Country Cooperatives programme, ensuring peer learning networks are coherent and well-supported.

Training and Services

• Drive the training and services offer, set and adapt the strategy, decide and plan what to build and for whom, and work with the wider team to grow a resourced training offer.
• Expand and maintain a vibrant trainer network, including activation, recertification, and promotion of the approved trainer directory.
• Ensure services and training are packaged, priced, marketed and delivered effectively, with a member discount structure and Global South access provisions.

Communications.

• Position externally, in coordination with the Executive Director, the Alliance’s work on CHS, PSEAH and boarder accountability issues.
• Review CHS web, audience, pertinence and develop the plan for its optimization in a context of
• fast-growing technologies and CHS Alliance limited resources.
• Deliver a vibrant and compelling suite of communication tools from Newsletter, Members Brief: website and social media
• Lead and support CHS Alliance team member to have a strong and coherent messaging and communication of their areas of work.

Team and Organisational Management

• Manage the membership and network engagement team, initially comprising the Information
• Management and Stakeholder Relations Officer and the Communication and Engagement Officer
• Participate in Secretariat-wide planning, reporting, and knowledge management processes.
• Represent CHS Alliance in relevant fora, networks, and events.Perform other tasks as agreed with the Executive Director that contribute to the mission and aims of CHS Alliance.

Person Specification

Essential Qualifications:

University degree in business media, communications, marketing or a related field.

Desirable Qualifications:

Postgraduate degree or equivalent professional qualification.

Experience and Knowledge:

• Sound understanding of the humanitarian or development sector.
• Proven track record of building and growing a service offer (membership services, training programmes, learning communities, or similar).
• Experience managing multi-stakeholder programmes or membership networks.
• Experience with earned revenue, cost recovery, or paid service delivery in a not-for-profit or membership context.
• Experience starting operations and managing small teams.

Desirable

• Familiarity with the Core Humanitarian Standard (CHS) or similar accountability frameworks.

How to Apply

How to apply: Interested candidates should submit their applications to: recruitment@chsalliance.org

Applications shall include a CV and a motivation letter. Both these documents should be no longer than 2 sides of A4. Please include the job title in the subject line. Deadline for applications: June 8th with initial screening interviews planned late June