Intersectional Application Support Technician NGO Job MSF

NGO Jobs. Medecins Sans Frontieres Jobs

Tasks & Responsibilities

Shared scopes:

• Develop, implement, test and maintain internal controls and global intersectional tools using XLS Forms, focusing initially on existing forms, with the eHealth/HIS and FFRIC teams to ensure usability, integrity, consistency, high quality, correct formatting and validation of control data, and enable the capture of accurate and context-relevant information and to ensure that data collection and analysis remains consistent, rigorous, and relevant
• Support and guide end-users and internal stakeholders of the KoboToolbox and WeCheck applications, by managing tickets, troubleshooting, writing & maintaining documentation, holding training stations and escalating where necessary to ensure a smooth onboarding experience and a high quality of service for WeCheck users and to help their data collection efforts using global intersectional standards

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In the OCB Finance scope:

• Collaborate closely with the FRRIC team to understand their operational needs and requirements for new and existing internal controls and reporting
• Tests and coordinate releases of WeCheck and KoboToolbox with relevant stakeholders in line with best practices to minimise service disruption and provide visibility on open issues
• Support continuous improvement of WeCheck by developing functional specifications and managing change requests with the Internal Control Specialist to improve WeCheck’s functionality and maintain its relevance and usability

In the eHealth/HIS scope:

• Maintain the quality of master data & metadata, such as project lists, inside Kobo and related tools for existing projects and link with other teams across MSF to ensure compliance, interoperability, and correct use of MSF resources and that data remains cleaned and organised
• Collaborate with operational directorates in data governance efforts to reduce duplication of collected data and improve the quality and coherence of collected data
• Collaborate and coordinate with OCA Reporting and Analytics for maintenance of Power BI dashboards/visualizations of all existing globally intersectional tools
• Regularly report to stakeholders with breakdowns of activity, challenges and objectives to give more upwards clarity on the usage of KoboToolbox within MSF

Qualifications

Education

• A university degree in computer science, application management or related area of study, or equivalent experience is essential

Experience

• Experience with KoboToolbox or similar product such as ODK is essential, and with authoring robust and logically complex forms in XLS Forms, is essential
• Experience in automating data extraction and visualization using Kobo APIs is desirable
• Experience in managing data collection efforts in humanitarian contexts is essential
• Experience with MS Office productivity tools is essential
• Experience in data management and application support is essential
• Experience with MSF or other international humanitarian organizations is an asset

Competencies

• Deep knowledge of Kobo, ODK & XLS Forms is essential
• Knowledge of best practices in application management is desired
• Knowledge of data management techniques is desired.
• Good customer-centric mindset
• Effective communication skills and capable of explaining and guiding non-technical users through complex operations
• Able to work with complex formatting, branching and conditional logic, calculations and validations.
• Able to produce & maintain clear documentation

Languages

• Proficiency in English, both spoken and written is mandatory
• Good knowledge of French is a strong asset
• Good knowledge of Spanish, Arabic and Portuguese is an asset

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How to Apply

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