Lay Patient Navigator Job AIC Kijabe Hospital
Job description & requirements
Job Title: Lay Patient Navigator
Date Posted: 01/07/2026
Job Type: Full Time
Employer: AIC Kijabe Hospital
Industry: Customer Service
Salary: Open
Location: Kijabe
Country: Kenya
Deadline: 08/07/2026
Summary:
Qualifications
- Diploma or Degree in Business Administration or equivalent
- Discretion and sound judgment when handling sensitive conversations or escalating complaints
- Problem solving & Innovative approach to challenges
Key Responsibilities
- Coordinate care for patients who are managed by multi-disciplinary teams to ensure actions are swiftly implemented
- Guide patients to and between different service points to reduce confusion and time wasted getting lost
- Monitor registration and waiting areas for congestion, provide patients with realistic wait-time expectations using the structured data available
- Serve as sources of real-time feedback to departmental heads and Quality Management before they require formal written complaints.
- Collect patient feedback across the institution
How to Apply
Click here to apply
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