Senior Customer Care Assistant Job NCK

Job Title: Senior Customer Care Assistant

Date Posted: 21/07/2026

Job Type: Full Time

Employer: Nursing Council of Kenya

Industry: Customer Service

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 10/08/2026

Summary:

Customer Service Jobs, Nursing Council of Kenya Jobs. Looking for a customer service job in Kenya? NCK is hiring a Senior Customer Care Assistant skilled in client relations, query resolution, service delivery, and public communication.

Responsibilities

Customer Experience Management

• Coordinate front-office customer service operations.
• Ensure customers receive timely, accurate and professional assistance.
• Monitor adherence to customer service standards.
• Handle escalated customer complaints and service issues.
• Promote a customer-focused culture across the organization.

Customer Feedback and Service Improvement

• Coordinate customer satisfaction surveys.
• Analyze customer feedback and identify service improvement opportunities.
• Monitor customer service performance indicators and prepare reports.
• Maintain customer complaints and feedback records.
• Recommend improvements to customer service processes.

Stakeholder Engagement

• Support stakeholder engagement initiatives.
• Coordinate customer education and awareness programs.
• Assist in organizing customer forums and outreach activities.
• Support communication and dissemination of organizational information.

Team Coordination

• Supervise Customer Care Assistants and customer service support staff.
• Support onboarding, coaching and mentoring of customer service personnel.
• Monitor service performance and provide guidance to staff.
• Promote teamwork and service excellence.

Administrative Responsibilities

• Maintain customer service databases and records.
• Prepare periodic customer care performance reports.
• Support implementation of departmental work plans.
• Participate in budgeting and procurement processes affecting customer service operations.
• Perform any other duties as may be assigned from time to time.

Education

• Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences or a related field from a recognized institution.

More Details on Experience

• Minimum four (4) years’ relevant experience in customer service, stakeholder engagement or customer relations.
• Demonstrated experience in a leadership or supervisory role
• Demonstrated merit and ability as reflected in work performance and results.
• Fulfil the requirements of Chapter Six of the Constitution of Kenya.

Required

• Customer Service and Customer Experience Management
• Communication and Interpersonal Skills
• Leadership and Team Coordination
• Conflict Resolution and Problem-Solving Skills
• Report Writing and Analytical Skills
• ICT Proficiency including CRM Systems

Added Advantage

• Emotional Intelligence
• Stakeholder Engagement Skills
• Results Orientation

How to Apply

Detailed job descriptions and application procedure can be accessed at the Council website www.nckenya.com

Interested and qualified persons are required to make an application through the Council email: careers@nckenya.go.ke so as to be received on or before close of business (5.00pm) on Monday 10th August, 2026

NB: Applications should be shared as one document in PDF

NCK is an Equal Opportunity Employer and seeks to have diversity in workforce (Women, Marginalized Communities and Persons Living with disability) in line with constitution. Only shortlisted candidates will be contacted. Canvassing of any form will lead to automatic disqualification.