Senior Resort Supervisor Job

Hotel Jobs. Brites Management Jobs.

Key Responsibilities

Operations & Service Excellence

• Oversee and coordinate daily operations across all departments to ensure seamless service delivery
• Maintain high-quality guest experiences by monitoring touchpoints, occupancy, and reservations
• Conduct inspections and handle guest inquiries, complaints, and escalations promptly

Staff Leadership & Workforce Planning

• Develop and manage staff schedules, shift rotations, and workforce planning
• Supervise, coach, and support team members to drive performance and service standards
• Lead staff briefings and support recruitment, onboarding, and training

Camping & Outdoor Experience Management

• Oversee setup, scheduling, and readiness of camping facilities and outdoor amenities
• Ensure safety, cleanliness, and proper maintenance of camping areas and equipment
• Coordinate logistics for group bookings, events, and outdoor activities

Systems, Reporting & Administration

• Manage the Property Management System (PMS) for reservations, billing, and reporting
• Track operational metrics including occupancy, guest feedback, and performance
• Prepare reports and maintain accurate records of inventory and operations

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and hospitality regulations
• Conduct regular safety inspections and maintain emergency preparedness
• Train staff on safety procedures and enforce internal policies

Inventory & Cost Control

• Monitor stock levels and ensure timely replenishment of supplies
• Control costs and minimize wastage while maintaining service quality
• Coordinate with procurement to ensure efficient and cost-effective purchasing

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field
• Minimum 3–5 years of experience in hospitality, with at least 1–2 years in a supervisory role
• Proven experience in resort or lodge operations; experience with camping or outdoor facilities is highly desirable
• Strong working knowledge of Property Management Systems (PMS)
• Solid understanding of hospitality service standards, safety regulations, and operational procedures
• Strong leadership and team management capability
• Excellent organizational and multitasking skills in a fast-paced environment

HOW TO APPLY

Only the shortlisted candidates will be contacted.

If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

Interviews will be carried out on a rolling basis until the position is filled.