UH Front Desk Supervisor Job Amentum

Admin Jobs, Amentum Jobs.

Job Responsibilities:

• Supervise and oversee daily operations of the Unaccompanied Housing (UH) front desk to ensure resident personnel are consistently accommodated in a professional and timely manner.
• Manage and supervise UH Front Desk Clerks, providing direction, training, and mentoring to ensure a high level of service.
• Monitor operations to ensure compliance with established policies, procedures, and military housing standards.
• Handle escalated resident inquiries, complaints, or concerns, and resolve issues in a professional and efficient manner.
• Oversee check-in, check-out, and resident registration processes to ensure accuracy and adherence to housing policies.
• Ensure accurate maintenance of housing assignment records, logs, and databases, and ensure proper handling of confidential resident information.
• Conduct regular reviews and audits of front desk functions, ensuring compliance with regulations and customer satisfaction.
• Schedule and manage front desk staff to ensure proper coverage for all shifts, including holidays and weekends, as required.
• Facilitate communication and coordination with maintenance or other departments to address resident needs, maintenance requests, and other operational requirements.
• Prepare and submit reports detailing front desk operations, performance metrics, and resident feedback to management or government representatives as required.
• Assist with the implementation of process improvements to optimize workflow and enhance resident experience.

Minimum Requirements:

• 2-4 years of experience in customer service, front desk operations, or housing management, including prior experience in a supervisory or team lead role.
• High school diploma or equivalent.
• Strong leadership and organizational skills, with the ability to manage a team and maintain operational efficiency.
• Excellent communication and interpersonal skills, with fluency in English for written and verbal communication.
• Proficiency in housing management systems, administrative systems, and Microsoft Office Suite for managing records, generating reports, and monitoring operations.
• Strong problem-solving and decision-making abilities with a focus on customer satisfaction.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.

Preferred Qualifications:

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• Valid country driver’s license and passport.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Experience in military or government housing programs, including staff supervision and front desk operations.
• Familiarity with government or military housing regulations, policies, and standards.
• Demonstrated ability to implement workflow improvements and enhance customer service processes.

How to Apply

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