Workshop Service Advisor Job St. Austins Workshop

Engineering Jobs.St. Austins Workshop Jobs

We are a state-of-the-art motor vehicle workshop (garage) and also importers of a wide variety of genuine motor spare parts. We are based in industrial area, Nairobi and dedicated to providing high quality vehicle repair, maintenance services and auto spares sales.

We are seeking energetic, self-driven, result oriented individuals, particularly ladies to fill the below vacant positions Immediately;-

The service advisor acts as a bridge between the customer and the company, ensuring proper coordination of the repair works as per the customer’s requirements and company set standards and a direct link with the customer regarding repairs updates.

Key Responsibilities

• Welcoming customers and ascertaining their vehicles repair needs.
• Opening vehicle job cards and clearly specifying the repairs to be undertaken.
• Giving repairs timelines to the customer and ensure strict adherence to the same through continuous customer updates on the progress.
• Preparing repair estimates and ensuring liaison with the customers for timely repair authority.
• Preparing invoices for the duly completed repair works and ensuring payments are made on the same.
• Monitor the repairs work in progress through liaising with the workshop procurement and technicians to ensure seamless repair works within the given timelines.
• Checking on the final repair works and ensuring they have been done to the company’s expected standards.
• Handling customer enquiries and complains promptly and professionally to customer satisfaction.
• Maintaining up-to date customer records and vehicle repairs and service reports.

Qualifications & Experience

• Diploma or certificate in automotive engineering or related field.
• Proven work experience (3 years and above) as a service advisor in a motor vehicle garage or dealership is a MUST.
• Strong customer service and communication skills with relevant experience.
• Excellent planning, organization and report making skills.
• Technical understanding of motor vehicles.
• Attention to detail, problem solving skills and ability to work in a team.
• High integrity, result oriented and having customer focused mindset.
• Must be computer literate and able to work with systems.

How to Apply

Interested, qualified and experienced candidates should submit their application, CV and attach relevant documents including a passport size photo to the email below, clearly quoting the position applied for in the subject line to;

Email: sm@staustinsauto.co.ke

Application Deadline: Friday 12th June, 2026.

Ladies are strongly encouraged to apply.

Only short-listed applicants will be contacted.