customer service/ Telesales
Job summary
Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.
Min. qualification
Diploma
Experience level
Mid level
Experience length
1 year
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Duties
will include, among others;
●
Respond to customer queries via
calls, emails or via social media.
● Resolve emerging customer concerns promptly.
● Implement customer service workflow best practices
●
Strengthen relationships with clients
noting to entrench brand trust.
●
Resolve customer queries within
stipulated service level agreements.
●
Liaise with key stakeholders, in
support by the line supervisor, to foster sound relationships for the best
interest of the organization.
**Skills and
qualifications:**
· Minimum of a high school diploma; vocational or technical
training in customer service or marketing is an advantage
· 1+ years’ experience in gaming, betting, or high-cash volume
environments
· Attention to detail
· Ability to work under pressure, especially during peak hours
or major events
· High integrity and compliance with internal control
procedures
· Flexibility to work evenings, weekends, holidays, and
rotational shifts
· Strong communication,
supervisory and interpersonal skills.
· Experience: At least 1 years’
previous experience in a gaming position.
Qualified candidates are asked to submit
their CVs and letter of application in pdf format to:
The Human Resource Manager, Email: hr@earlyhrconsultants.com quoting Customer Care Executive in the subject
line.
Female candidates are highly encouraged
to apply.
Only successful candidates will be
contacted.
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