Customer Care Intern
Job summary
This isn't a make-coffee-and-sit-in-meetings internship. You'll do real work from day one: supporting onboarding, handling queries, and keeping our community running under the guidance of our Customer Care Rep. It's good if you're early in your career, digitally switched on, and want to understand how a digital startup actually operates from inside
Min. qualification
Diploma
Experience level
Internship & Graduate
Experience length
No Experience/Less than 1 year
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
WHAT YOU'LL DO
- Help verify and onboard new members — checking details, flagging issues, and keeping the process moving
- Answer routine user queries across support channels and escalate anything more complex
- Support the social media schedule — posting content, moderating comments, and engaging with the community
- Help build and update the FAQ, knowledge base, and internal guides as we learn what users keep asking
- Assist with data entry, reporting, and general admin tasks that keep operations tidy
- WHAT YOU BRING
- Currently studying or recently finished a Diploma or Degree in Business, Communications, IT, or something similar
- You're genuinely active on social media — not just scrolling, but posting, engaging, and navigating platforms like Instagram, TikTok, X, Facebook, and WhatsApp Business with confidence
- Good written English and clear communication — you can explain things simply without sounding robotic
- Basic online safety awareness: you know what spam and phishing look like – Curious, organised, and self-directed — you ask questions, you don't wait around
- French is a bonus
- Any connection to the creator community — even just following the space closely — is welcome
WHAT YOU GET
- Remote internship with flexible working hours
- Monthly stipend
- Real mentorship — you'll work directly with the team, not be handed off to HR – A certificate of completion and a genuine reference you can actually use – A head start on understanding how African digital platforms are built
HOW TO APPLY
Record a short video — 1 to 2 minutes. Tell us who you are, why you want in, and which social media platform you know best and why. Keep it casual and genuine.
Send your video link
State your expected monthly stipend in your email. Applications without this will not be reviewed.
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