Customer Care Officer
Job summary
The Project Manager will be responsible for planning, executing, and overseeing projects to ensure they are delivered on time, within budget, and to the required quality standards. They will act as the central point of coordination, managing resources, stakeholders, and risks throughout the project lifecycle.
Min. qualification
Diploma
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Requirements
🎓 Diploma in Customer Care or any related field
🕒 2–3 years’ experience in customer service (real estate experience is an added advantage)
💬 Strong communication and interpersonal skills
📊 Ability to handle client inquiries, complaints, and feedback professionally
🤝 Customer-focused mindset with problem-solving abilities
📌 Responsibilities
📞 Handle client calls, emails, and walk-in inquiries
🗂️ Maintain client records and follow up on service requests
🏢 Support property viewings, bookings, and client onboarding
💡 Provide timely solutions to customer concerns and escalate issues when necessary
✅ Ensure excellent customer experience aligned with company standards
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