Customer Care Representative

WHAT YOU'LL DO

• Own the onboarding experience — verify accounts, walk new users through the platform, and make sure their first impression sticks
• Be the first line of response across all channels — email, chat, social media DMs, and WhatsApp — and resolve issues quickly and professionally
• Manage our social media presence: posting, engaging with followers, moderating comments, and handling complaints before they escalate
• Spot and connect with potential creators who'd be a great fit for the platform — you're partly community-building, not just support
• Keep an eye out for suspicious activity — fake accounts, fraud attempts, policy violations — and flag or act accordingly
• Work closely with the tech side to escalate bugs, platform issues, and user complaints that need engineering attention
• Build out our knowledge base — FAQs, guides, SOPs — so user queries get easier to handle over time
• Pitch in across ops and admin when the team needs an extra hand

WHAT YOU BRING

• At least 1–2 years in customer service, community management, or social media — startup or digital platform experience is a plus
• You genuinely live on social media — deep working knowledge of Instagram, TikTok, X, YouTube, Facebook, and WhatsApp Business, not just casual use
• Clear, confident communicator — in writing and verbally — with excellent English; Swahili is a major plus
• Basic cybersecurity awareness: you know what phishing looks like, how account compromises happen, and how to protect user data
• You're resourceful, calm under pressure, and don't need to be micromanaged
• Already plugged into creator communities online or offline — you know the space and can speak the language
• French language proficiency is an advantage

WHAT YOU GET

• Fully remote — work from anywhere in Kenya
• Competitive entry-level salary in KES, reviewed as the company grows – Direct access to founders and real influence over how this function is built – Room to grow fast — we promote from within

HOW TO APPLY

Record a short video — 2 to 3 minutes. Tell us who you are, show us your social media  knowledge, and make a case for why you're the right person for this role. No scripts, no  production value needed — just be real.

Send your video link (YouTube unlisted, Google Drive, or WeTransfer)