Customer Care Representatives - French- English
Job summary
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Min. qualification
Diploma
Language
English, French
Working hours
Full Time - 8 to 5
Applicant location
Outside Kenya, Kenya
Job description & requirements
Responsibilities
- Handle customer inquiries via phone, email, and live chat. Respond promptly to customer questions and follow up on unresolved cases. Provide product information, usage guidance, and troubleshooting support. Assist customers with after-sales issues, returns, and warranty-related concerns. Create, manage, and follow up on support tickets until resolution. Escalate complex issues and provide timely feedback to relevant teams. Collect customer feedback and report recurring issues for process improvement. Meet email, call, and chat performance targets. Maintain accurate records of customer interactions. Provide remote support and guidance through video calls when required. Requirements
- College diploma/degree or higher.
- Fluent in English and French (B2/C1 level or above) with excellent communication skills.
- Neutral English accent with the ability to communicate effectively with European and American customers.
- Minimum 1 year of customer service, after-sales, or technical support experience.
- Strong customer service mindset, patience, and professionalism.
- Technical support experience required; STEM background preferred.
- Fast learner with strong troubleshooting abilities.
- Able to work European and American business hours.
- Professional appearance and comfortable appearing on video calls.
- High level of reliability, stability, and accountability.
As part of the screening process, we kindly request that you record and share a short introduction video in French (1–2 minutes). In your video, please briefly introduce yourself and cover the following:
- Your name and current location
- Your experience in customer service or related roles
- Your French language proficiency
- Why are you interested in this position?
Benefits
Pay: Ksh.35,000 gross + Bonuses depending on the campaign (full-time)
Contract: Long term
Location: Onsite
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