Customer Experience Intern

Reports to: CX Quality Analyst

Role Purpose:

We are looking for a high-energy, empathetic, and detail-oriented Customer Experience Intern to join our team. This role is perfect for a recent graduate looking to understand the mechanics of a digital marketplace. You will be the voice of BrighterMonday, ensuring that both job seekers and employers have a seamless, "brighter" experience on our platform.

Key Responsibilities

• User Support: Respond to inquiries from job seekers and employers via phone, email, WhatsApp, and Live Chat in a professional and timely manner.
• Onboarding Assistance: Guide new employers through the job posting process and help job seekers optimize their digital profiles for better visibility.
• Issue Resolution: Identify, troubleshoot, and escalate technical bugs or user complaints to the relevant product or tech teams.
• Quality Assurance: Conduct regular audits of job listings to ensure they meet our quality standards and community guidelines.
• Feedback Collection: Participate in outbound calls to gather user feedback, helping us understand how to evolve our platform features.
• CRM Management: Maintain accurate records of all customer interactions to ensure a personalized user journey.

Requirements & Skills

• Education: Recent graduate (or final year student) with a degree in Business, Communications, or Social Sciences.
• Communication: Exceptional "people skills" with the ability to communicate fluently in English and Swahili.
• Digital Fluency: High level of comfort with mobile apps, CRM software, and social media communication.
• Problem-Solving: A proactive mindset—you don’t just report problems; you suggest solutions.
• Culture Fit: You are energetic, empathetic, and ready to hustle in a high-growth environment.

Why Intern with GenKazi?

• Growth: We are a fast-growing brand; your contributions directly shape our playbook.
• Flexibility: A hybrid work model that respects your productivity and work-life balance.
• Networking: Engage with top-tier employers and industry leaders across East Africa.
• Stipend: Competitive internship stipend and performance-based incentives.