Telesales Agent
Job summary
Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp
Min. qualification
Diploma
Experience level
Entry level
Experience length
1 year
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Responsibilities
- Respond to customer inquiries via phone calls, email, live chat, SMS, and social media channels in a timely and professional manner.
- Guide customers through loan applications, repayments, account management, and general platform usage.
- Resolve customer concerns and complaints efficiently while maintaining a positive customer experience.
- Troubleshoot app-related issues and escalate technical concerns to the relevant departments.
- Verify customer information and ensure compliance with company policies and regulatory requirements.
- Follow up on customer requests, pending issues, repayment reminders, and account updates.
- Accurately document all customer interactions and maintain up-to-date records in the CRM system.
- Identify recurring customer concerns and provide feedback to management for service improvement.
- Participate in outbound customer engagement activities, including reminders, surveys, and follow-up campaigns.
- Meet individual and team service quality standards, productivity targets, and customer satisfaction goals.
- Support the Collections team with customer follow-ups, repayment reminders, and account clarifications when required.
Qualifications and Experience
- Diploma or Degree in Business Administration, Communication, Customer Service, Marketing, or a related field.
- Minimum of two (2) years' experience in customer service, call center operations, digital lending, fintech, telecommunications, banking, or microfinance.
- Excellent verbal and written communication skills.
- Proficiency in smartphones, mobile applications, CRM systems, and basic computer applications.
- Strong problem-solving, interpersonal, and customer-handling skills.
- Ability to work effectively in a fast-paced and target-driven environment.
- High level of integrity, professionalism, and attention to detail.
- Experience handling high-volume customer interactions is an added advantage.
- Internship experience in a similar environment will also be considered.
Similar jobs
Relationship Officers- Kisumu Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Kisumu Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Kisumu Job Ideoni and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Q
Relationship Officers- Homabay Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Homabay Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Homabay and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Qualificat
Relationship Officers- Migori Job
Ideon
Job Title: Relationship Officers Date Posted: 21/07/2026 Job Type: Full Time Employer: Ideon Industry: Customer Service Salary: Open Location: Migori Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs. Ideon Jobs. Looking for a customer service job in Kenya? Ideon is hiring Relationship Officers to build and maintain client relationships and promote products and services to drive customer satisfaction and business growth. The role is based in Migori and good negotiation skills are required Key Responsibilities Client attraction and retention. Meet loan disbursement and collection targets. Delivery of quality customer service to our esteemed clients. **Qualificatio