CUSTOMER SERVICE EXECUTIVE

JOB TITLE CUSTOMER SERVICE EXECUTIVE

NATURE OF JOB FULL TIME

SALARY KSHS.30,000

JOB LOCATION KIKUYU

DUTIES AND RESPONSIBILITIES

Customer Support & Relationship Management

• Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
• Provide accurate, timely, and professional information regarding products, services, processes, and company policies.
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
• Follow up on customer requests and ensure issues are resolved within agreed timelines.

Service Coordination

• Coordinate with internal departments to ensure efficient handling and fulfillment of customer requests.
• Track customer orders, service requests, and inquiries to ensure seamless service delivery.
• Escalate complex issues to the relevant departments and follow through to resolution.
• Maintain regular communication with clients regarding the status of their requests.

Complaint Handling & Resolution

• Investigate customer concerns and complaints and provide appropriate solutions promptly.
• Record and monitor customer complaints to identify recurring issues and recommend improvements.
• Ensure all customer interactions are handled professionally and courteously.

Administrative Support

• Maintain accurate customer records, correspondence, and service logs.
• Prepare reports on customer inquiries, complaints, and service performance as required.
• Ensure proper documentation and filing of customer-related information.
• Assist in updating customer databases and records.

Customer Experience Improvement

• Gather customer feedback and provide insights to management for service enhancement.
• Support initiatives aimed at improving customer satisfaction and operational efficiency.
• Promote a customer-centric culture by consistently delivering high-quality service.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Communication, Public Relations, Marketing, or a related field.
• Minimum of 3 years, experience in a customer service, client relations, front office, or customer support role.
• Experience handling customer inquiries, complaints, and service coordination activities.
• Proficiency in Microsoft Office applications and customer management systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Customer-focused with a professional and positive attitude.
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.