CUSTOMER SERVICE INTERN

General Purpose

Our client, a trading company in the automotive industry seeks to hire a Customer Service Intern (for possible  retention into permanent employment later) to be responsible for ensuring that service delivery is achieved promptly by solving and escalating issues to the branch manager.

Location: Nairobi – Westlands | Stipend: Ksh. 20,000

Duties & Responsibilities

• Preparing and sending daily reports on branch sales and collections.
• Banking of cash collections as per set branch limits
• Conclusively processes quotations as per the company SOP.
• 100% generation and issuance of relevant documents for all sales of goods and services from the branch
• Collects all customer data on job cards, uploads the customer data to Navision, and prepares weekly reports.
• Correctly processes customer orders and billing for services offered
• Communicates efficiently and effectively with customers on all ongoing promotions and special offers by both sending emails and calling customers on the database
• Nil customer complaints by conclusively handling customer issues and timely escalating them to the branch Manager if necessary.
• Nil customer complaints due to timely and professional response to all customer queries and requirements.
• Conclusively handles customer complaints, documentation, and reporting, with support from the technical department.
• Develop relationships with existing and potential customers to retain and grow branch sales of products and services.
• Prepares reports on customer follow-ups conducted.
• 100% documentation on stock received from suppliers through receipt of relevant documents & preparation of reports on stocks.
• Performs processes and services at the branch within the set company SOPs.
• Strictly adheres to issued MEMOs on branch operations
• Provides excellent quality of service to customers at the branch according to set company standards.
• Provides excellent face-to-face and over-the-telephone customer interaction in line with company policy.
• Daily reporting on sales and collections, and branch activities, i.e., number of walk-in customers,

quotations done, sales, and follow-up done

• Weekly reporting on new customer data uploaded to Navision.
• Ensures that correct handover documentation is done on all handovers.

Requirements & Qualifications

• Must have a Bachelor's Degree in a Business-related course field with a mean score of B+ and above in their KCSE with B in English and Mathematics.
• Should be 26 years of age or below
• Good Communication skills with an outgoing personality.
• Excellent planning and organizational skills.
• Available to start immediately

How to Apply

Qualified candidates are requested to apply by sending their CV only to recruitment@africanlaboursolutions.co.ke quoting the job title on the email subject “Customer Service Intern” by July 31st 2026