Customer Service Officer – Real Estate
Job summary
The Customer Service Officer manages client inquiries, property viewings, and onboarding while resolving concerns to ensure satisfaction. The role requires strong communication, record‑keeping, and problem‑solving skills to deliver excellent service and enhance client relationships in real estate.
Min. qualification
Diploma
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Duties:
Handle client inquiries via calls, emails & walk‑ins
Maintain accurate client records & follow‑ups
Support property viewings, bookings & onboarding
Resolve customer concerns & escalate issues when needed
Ensure excellent customer experience aligned with company standards
Requirements:
Diploma/Degree in Customer Care or related field
Minimum 2–3 years’ customer service experience (real estate preferred)
Excellent communication & interpersonal skills
Problem‑solving mindset & client‑focused attitude
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