Customer Service & Sales Assistant
Job summary
The CSS assistant is a support function to the Customer service and sales team. As a support function, the CSSA will be responsible for helping to develop and implement the Customer service and business development plans and strategies of the company. The expected outcomes of the job are to support revenue growth and brand loyalty.
Min. qualification
Bachelors
Experience level
Entry level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Roles and Responsiblities
Manage the company’s existing
customer database and build new leads as per the strategic
plan.
- Develop successful relationships with the current clients
- Build new relationships with new clients from the key sectors assigned.
- Draw up, present and implement sales and marketing strategies that will enhance market share and brand enhancement.
- Provide thoughts on marketing materials such as brochures, product profiles, company profile, websites, logo’s, company stationery and catchy phrases.
- Identify where company's market presence is required including seminars, conferences, useful organisations and forums etc
- To have complete understanding of the company products and their benefits as compared to others in the market and how they meet customer expectation.
**Personal Skills and
Qualities**
- Excellent people skills.
- Excellent customer service skills.
- Thorough knowledge of the theory, principles and practices of sales and marketing
- Excellent analytical skills with an ability to influence and play a creative role in the continuing development of the business.
- A self-motivated individual who pays due attention to detail and has the ability to build and motivate other team members.
- Ability to communicate effectively orally and in writing.
- Personal drive to work hard and achieve goals.
Experience and Education qualification
- 1 - 3 year’s work experience in similar area
- Bachelor’s degree from a recognized university or a diploma with specialization in Customer service, Marketing, Sales or other business course.
- Computer literacy in MS office suite proficiency.
- Studying CIM a plus.
- Working knowledge of any CRM is a plus.
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