Customer Success Associate
Job summary
Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.
Min. qualification
Bachelors
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
About Stockflow
Stockflow is the inventory and sales system built for Kenyan shops — helping retailers track every sale, see their real profit, and stop theft, all from their phone. We're live at stockflowkenya.com and on a clear mission: every serious shop owner in Kenya runs Stockflow.
The Role
Own the customer experience. You'll be the friendly human behind Stockflow — guiding every new shop owner from sign-up to "I can't run my shop without this," driving them to activate, and turning free trials into loyal paying subscribers.
What We're Looking For
- Experience in customer-facing work — customer success, customer service, onboarding, front-office, or tele-sales. We need someone who can step in and lift our customer experience from day one.
- Genuinely warm, patient, and organised. You follow up on time, every time, and nothing falls through the cracks.
- Excellent communication, fluent in English and Kiswahili, with clear, professional written WhatsApp messaging.
- A diploma or degree is required.
- Smartphone- and app-savvy — comfortable learning software well enough to teach it to others.
What We Offer
- KES 30,000–40,000/mo (gross), reviewable on performance.
- Room to grow — a clear path into a Senior Customer Success / Customer Success Lead role as our customer base scales. Get this right and you grow with the company.
- Full product training and the tools you need to support customers well.
- 3-month probation. Onsite — Westlands, Nairobi.
Why Join
You own a number that matters: activation and retention are among the most important metrics in the whole company — and they're yours. You're early, and the people who join now grow fastest with us.
We review applications on a rolling basis and may close early once we find the right person. Only shortlisted candidates will be contacted; the interview includes a short WhatsApp role-play of helping a confused customer.
Stockflow Ltd is an equal-opportunity employer. We hire on merit, character, and warmth.
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