CUSTOMER EXPERIENCE & BILLING ASSISTANT
Job summary
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
Min. qualification
Bachelors
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Location: Nairobi |
Gross Salary: Ksh. 35,000
Duties &Responsibilities
Greet patients and visitors in a professional and courteous manner.
Handle patient registration, appointment scheduling, and check-ins/check-outs.
Manage in coming calls, inquiries, and direct them appropriately.
Maintain and update patient information in the hospital management system (HMS).
Coordinate with clinical staff to manage patient flow efficiently.
Maintain cleanliness and orderliness at the reception area.
Generate and process patient bills accurately.
Verify insurance details and eligibility; coordinate with insurance providers.
Collect co-payments and other charges; issue receipts.
Assist in preparing and submitting insurance claims.
Follow up on pending bills, outstanding payments, and denied claims.
Maintain financial records and prepare daily cash reports.
Ensure compliance with hospital billing policies and data privacy norms.
Requirements & Qualifications
A Degree in a Business-related course.
Minimumof3yearsofexperience in front office or customer service.
Excellent verbal and written communication skills
Proficiency in using CRM software and other relevant computer applications.
Ability to handle high call volumes and manage multiple tasks simultaneously.
Strong problem-solving skills and the ability to remain calm under pressure.
Empathetic and patient attitude when dealing with customer concerns.
Strong active listening skills and attention to detail.
Ability to adapt to changing customer demands and company policies.
HowtoApply Qualified candidates are requested to apply by sending their CV to recruitment@africanlaboursolutions.co.ke quoting the Job Title on the email subject “Customer Experience &Billing Assistant" Deadline: 30th June 2026 Only shortlisted candidates will be contacted for further steps in the recruitment process.
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