Front Office Personnel

Job Summary

Surelift Solutions Limited, on behalf of our esteemed client in the healthcare sector, is seeking a professional and customer-focused Front Office/Receptionist to join their team. The successful candidate will serve as the first point of contact for patients, visitors, and stakeholders, ensuring exceptional customer service, efficient front office operations, and seamless patient experience.

Key Responsibilities

• Welcome and assist patients, visitors, and clients in a professional and courteous manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Schedule, confirm, and coordinate patient appointments.
• Register patients and maintain accurate records and documentation.
• Process insurance information and support insurance billing procedures.
• Handle patient admissions, payments, receipts, and related administrative tasks.
• Maintain confidentiality of patient records and sensitive information.
• Ensure the reception area remains organized, professional, and welcoming.
• Coordinate communication between patients and healthcare professionals.
• Assist with general office administration and record management.
• Resolve customer concerns professionally and escalate issues where necessary.

Qualifications & Experience

• Diploma or Degree in Business Administration, Customer Service, Healthcare Administration, Secretarial Studies, or a related field.
• Minimum of 1–2 years of experience in a front office, reception, or customer service role.
• Experience in a healthcare facility, clinic, or hospital is highly preferred.
• Experience with insurance billing and patient registration processes is an added advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a compassionate and professional approach.
• Proficiency in Microsoft Office Suite and office management systems.
• Ability to multitask effectively in a fast-paced healthcare environment.
• High level of accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong problem-solving skills and ability to remain calm under pressure.
• Professional appearance and demeanor.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Key Attributes

• Friendly and approachable personality.
• High level of integrity and professionalism.
• Patient-centered mindset.
• Reliable, organized, and detail-oriented.
• Strong commitment to excellent customer experience.