Head of ICT(Financial Services)

Key Responsibilities

1. ICT Strategy & Leadership

• Develop, implement, and manage ICT strategies aligned with the organization’s business goals.
• Provide leadership and direction to the ICT team, ensuring high performance and continuous improvement.
• Drive digital transformation initiatives to enhance efficiency, customer experience, and automation.

2. ICT Infrastructure & Systems Management

• Oversee installation, configuration, and maintenance of all IT hardware, software, networks, and communication systems.
• Ensure optimal performance, scalability, and security of core systems including credit management systems, databases, and digital platforms.
• Manage system upgrades, vendor relationships, and IT procurement in line with set budgets.

3. Cybersecurity & Risk Management

• Implement and monitor robust information security measures to protect data, systems, and networks.
• Lead cybersecurity initiatives including threat monitoring, incident response, penetration testing, and disaster recovery planning.
• Ensure compliance with relevant ICT policies, laws, and regulatory requirements such as Data Protection guidelines.

4. Systems Support & User Training

• Provide oversight for helpdesk operations and timely resolution of IT issues.
• Ensure proper documentation of systems, processes, and disaster recovery protocols.
• Coordinate user training programs to enhance system utilization and digital literacy.

5. ICT Governance & Compliance

• Develop and enforce ICT policies, standards, and procedures.
• Ensure data integrity, backup, and business continuity plans are maintained and tested regularly.
• Conduct regular IT audits to assess system effectiveness and identify improvement areas.

6. Innovation & Continuous Improvement

• Identify and implement new technologies that can improve operational efficiency.
• Support development of digital products including mobile apps, customer portals, and CRM tools.
• Analyze ICT trends and make strategic recommendations to management.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master's degree in IT, Data Science, Cybersecurity, or Business (added advantage).
• Minimum 7–10 years of experience in ICT, with at least 3 years in a leadership role.
• Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
• Strong knowledge of:-
• ICT infrastructure, networking, and cloud technologies
• Cybersecurity frameworks and best practices
• Database management (SQL, Oracle, etc.)
• Core business applications (ERP, loan management systems, CRM)
• Data protection and regulatory compliance

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• High integrity, confidentiality, and professional ethics.
• Strong project management and vendor management skills.
• Ability to work under pressure and deliver within deadlines.
• Clear communication and stakeholder management skills.