HEAD OF STUDENT AFFAIRS

AG German Institute — Eldoret Branch

Location: Eldoret.

Reports to: Branch Manager

Main Purpose of the Job

The role exists to support the school to continue to run smoothly, professionally, and with full discipline, whether or not the Branch Manager is on site. The post-holder is trusted to keep staff and students accountable, and to safeguard the academic and operational standards of the institute.

Main Responsibilities

1. Branch Operations.

• Support the Branch Manager in making day-to-day operational decisions.
• Oversee daily operations and ensure that timetables, classes, and exams run as scheduled.
• Represent the school professionally to clients, parents, partners, regulators, and visitors.

2. Staff Management and Discipline.

• Supervise teaching and administrative staff: monitor punctuality, attendance, conduct, and adherence to school policies.
• Hold staff accountable for their assigned duties and report performance or disciplinary concerns to the Branch Manager.

3. Student Affairs and Discipline.

• Take responsibility for student conduct, attendance, and discipline across all programmes.
• Follow up on absentees, late arrivals, and disengaged students; communicate with them and, where necessary, their sponsors or families.
• Push students to sit their scheduled examinations on time and to meet course milestones.
• Handle student complaints and concerns.

4. Academic Operations Support.

• Coordinate with teachers to ensure that lessons, mock exams, and examinations are properly scheduled, resourced, and executed.
• Monitor student progress data and flag underperforming cohorts or individuals.

5. Perform any other duty assigned by the Branch Manager that is consistent with the seniority of the role.

Qualifications and Experience.

• Education: Bachelor’s degree in Education, Management, Business Administration, or a related field.

• Experience: Minimum of three (3) years’ work experience, with at least one year in a supervisory or coordination role. Prior experience in an educational institution, training centre, or language school is a strong advantage.

• Languages: Excellent written and spoken English is essential.

• IT: Confident use of MS Office / Google Workspace, email, and basic school management or record-keeping systems.

Essential Personal Qualities.

• Trustworthy and discreet — handles staff matters, student records, and sensitive information with full integrity.
• Authoritative but fair — able to hold staff and students accountable without creating a hostile environment.
• Smart and quick on the uptake — understands new instructions fast and applies good judgement when the Branch Manager is unreachable.
• Excellent communicator — clear, polished, professional written and spoken English.
• Organized and proactive — anticipates problems and acts before they escalate.
• Resilient.