ICT Officer
Job summary
we seek to recruit highly motivated and competent individuals to fill the following
Min. qualification
Bachelors
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Overall Responsibility:
- Facilitate the optimal performance of IT infrastructure and enterprise systems, protect corporate data, and support commercial, billing, and field operations to guarantee reliable service delivery.
Key Job Responsibilities
- Maintain and support utility-specific software, such as billing systems, CRM, and ERP databases.
- Troubleshoot hardware, software, and network issues for staff. • Formulate and manage IT security policies (firewalls, antivirus), and conduct regular data and application backups.
- Investigate and analyze system requirements and recommend the best way forward
- Train end-users on existing and new technologies introduced to the company.
- Provide administrative and technical support to users and ensure proper usage and security, including assisting in the actual production of the reports
- Ensure proper maintenance of both computer hardware and software, and ensure that an up-to-date record of computer hardware is maintained
- Ensure adequate system integrity and security, including physical safety and security of the computer hardware
- Ensure that up-to-date systems documentation, operations, and manuals are maintained.
- Updating and upgrading the Company website.
- Ensure that there are suitable control levels of consumables (stationery, printer ribbons, toners, etc
- Keep abreast with changes in technology and advise management on upgrades or purchase of new technology, as appropriate.
- Supervise, train, appraise, and motivate staff in the computer section
Minimum Qualifications and Job Requirements:
- B.Sc. – Information Technology/Computer Science from a recognized university
- Professional qualification, such as CCNA, will be an added advantage
- 3+ years of relevant hands-on IT support experience, with some roles requiring supervisory experience.
Terms of Employment: The positions will be offered on a one-year renewable contract based on satisfactory performance.
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