Import & Export Officer

Job Title: Import & Export Officer

Location: Nairobi

We are seeking an experienced and analytical Import & Export Officer to support the company’s end-to-end import and export operations. The role ensures timely clearance of goods, accurate landed cost computation, compliance with regulatory requirements, effective inventory management, and supports management in pricing and discount decisions through detailed cost and product mix analysis.

**Responsibilities

Import & Export Operations**

• Coordinate all import shipments from order placement to final delivery.
• Liaise with suppliers, shipping lines, freight forwarders, and clearing agents to ensure timely clearance.
• Ensure full compliance with KRA Customs (iCMS), KEBS, PVOC, Port Health, KEPHIS, and all regulatory bodies.
• Track shipments and provide updated ETAs to relevant departments.

Documentation & Compliance

• Prepare and verify import/export documents including invoices, packing lists, BL/AWB, and certificates of origin.
• Review customs entries for correct HS code classification, valuation, duty, and tax application.
• Maintain proper documentation for audits, compliance checks, and internal controls.

Costing, Pricing & Product Mix Management

• Perform accurate landed cost calculations for imported goods.
• Support management in setting product prices and discounts based on landed cost, competitor analysis, and margin targets.
• Analyze the product mix to identify high-margin, fast-moving, low-margin, and slow-moving SKUs.
• Evaluate the impact of import-related expenses (freight, duty, handling, port fees, demurrage, storage, forex fluctuations) on pricing decisions.
• Recommend sourcing or pricing adjustments to maintain competitiveness.
• Provide detailed category performance analysis—revenue, margins, volume, and stock turnover.

Inventory & Supplier Management

• Maintain optimal inventory levels and prevent stock outs or overstocking of imported goods.
• Work with procurement and warehouse teams to manage inbound stock.
• Negotiate with service providers (freight forwarders, clearing agents, shipping lines) for competitive terms.
• Monitor supplier performance, import lead times, and cost variances.

Financial & Operational Reporting

• Prepare and share monthly reports on landed costs, import expenses, duty payments, and stock position.
• Provide insights on cost drivers and improvement opportunities.
• Support audit processes with accurate documentation.
• Track and report monthly category KPIs and performance against targets.

Requirements

• Bachelor’s degree in Supply Chain Management, Procurement, International Trade, or related field.
• **2–3 years’ experience in import/export operations, preferably in retail, FMCG, or manufacturing.
• Strong knowledge of Kenyan customs processes, iCMS, HS codes, tariffs, and regulatory requirements.
• Experience in landed cost calculations and supporting product pricing decisions.
• Advanced knowledge of product mix analysis, including category performance, margin evaluation, stock turnover, and pricing impact.**
• IT proficiency: Advanced Excel, Word, PowerPoint.
• ERP knowledge – intermediate level.
• Strong analytical, presentation and problem-solving skills.
• Excellent communication, negotiation, and documentation skills.