Intake Specialist
Job summary
The Intake Specialist responsibilities will be to receive and prepare patient files, obtain insurance verifications/authorizations, and communicate medical review decisions to customers. If you have a great work ethic, can be successful, accountable, and are proactive read on to see if Medbill is for you.
Min. qualification
Bachelors
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Contract - 8 to 5
Applicant location
Kenya
Job description & requirements
Main Job Tasks and Responsibilities
- Receive files from customer and create patient charts within the billing software
- Prepare PDF files for transfer to Document Review staff
- Verify insurance and perform same/similar checks for DME equipment
- Create orders, ensuring proper data entry techniques and accuracy
- Assist with communication to and from the customer in regard to order reviews and insurance verification
- Obtain insurance prior authorizations for customer
- Request documentation from referral source on behalf of our customer via phone, fax, or email
- Prioritize orders based on customer guidelines and preferences
- Prepare and send Certificate of Medical Necessity to referral source
- Follow and implement all customer guidelines
- Communicate with other Medbill departments and leadership
- Other duties as assigned
Education and Experience
- Bachelor's Degree in any relevant field or a Diploma
- Knowledge of DME/HME process preferred
- Computer knowledge and experience
- Customer service experience preferred
Key Competencies
- Extreme attention to detail
- Excellent verbal and written communication skills
- Reading comprehension and critical thinking skills
- Organized and independent
- Flexible and adaptable
- Sense of urgency
Pay: Kshs 325/=
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