Key Account Manager
Job summary
Our Client, a leading branding, promotional products, and manufacturing company based in Mlolongo, Nairobi, is seeking a dynamic, customer-focused, and results-driven Key Account Manager to join its growing team. This role is ideal for an individual who thrives on building strong client relationships, identifying business opportunities, and deliv
Min. qualification
Bachelors
Experience level
Entry level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Key Responsibilities
* Manage and grow assigned key customer accounts to achieve long-term business success.
* Serve as the primary point of contact for client accounts and ensure timely resolution of customer needs.
* Build, maintain, and strengthen relationships with existing clients while identifying opportunities for upselling and cross-selling.
* Identify and pursue new business opportunities within target markets.
* Prepare proposals, negotiate contracts, and close deals to achieve sales targets.
* Coordinate with internal teams to ensure seamless execution and timely delivery of client orders.
* Monitor customer projects and provide regular updates throughout the order fulfillment process.
* Prepare and present account performance reports, sales forecasts, and market intelligence reports.
* Stay informed on industry trends, competitor activities, and emerging customer needs.
Qualifications and Experience
* Diploma or Degree in Sales & Marketing, Business Administration, or a related field.
* Proven experience in Key Account Management, Business Development, or Sales.
* Experience within the branding, promotional merchandise, printing, signage, advertising, or related industries will be an added advantage.
* Strong communication, negotiation, presentation, and relationship management skills.
* Excellent organizational and customer service skills.
* Proficiency in Microsoft Office applications.
* Valid driving license with a minimum of two (2) years of active driving experience.
Why Join Us?
We are passionate about innovation, quality, and delivering exceptional branding solutions to our clients. This is an exciting opportunity to be part of a fast-growing organization where your contribution will directly influence customer success and business growth.
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