Lead / Head / Senior IT Trainer
Job summary
The Senior IT Trainer leads the design, strategy, and execution of comprehensive technical training programs for our client's corporate enterprise and SME clients, as well as internal technical teams. This role focuses on highimpact technology adoption, ensuring that stakeholders fully leverage our client's cloud, cybersecurity, and managed IT serv
Min. qualification
Bachelors
Experience level
Senior level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Responsibilities
- Strategic Training Architecture: Design, curate, and scale the overall training curriculum aligned with the
client's product updates, including cloud migration and hosted telephony services.
- High-Level Client Delivery: Facilitate expert-level virtual and in-person corporate workshops, focusing
heavily on cybersecurity awareness and compliance with Kenya's Data Protection Act.
- Needs Assessment & Auditing: Conduct highly detailed training needs analyses and skills-gap assessments
for complex corporate client networks prior to deployment.
- LMS Management: Oversee and manage the client's internal and client-facing Learning Management
Systems (LMS), ensuring modules remain modern, gamified, and metric-driven.
- Internal Upskilling: Lead the technical training and certification roadmaps for the client's engineering and
support desk teams.
- Mentorship: Supervise and mentor Junior IT Trainers, reviewing their instructional design materials and
providing performance feedback.
Required Qualifications & Experience
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum 5+ years of experience in software training, IT consulting, or an MSP environment.
- Certifications: Microsoft Certified Trainer (MCT), CompTIA CTT+, or advanced cybersecurity/cloud
credentials (e.g., CEH, CCNA, AWS/Azure certifications).
- Skills: Expert knowledge of enterprise adult learning theories, outstanding corporate presentation skills, and
deep familiarity with cloud-hosted business communications.
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