Phone Customer Service Representative
Job summary
We are seeking 2 Phone Customer Service Representative To handle customer communication via phone, provide accurate information on cosmetic products, process orders, and ensure a high level of customer satisfaction while supporting sales operations.
Min. qualification
Diploma
Experience level
Mid level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Ø
Diploma or
Certificate in Customer Service, Business Administration, or related field
Ø
At least 1–2 years’
experience in a call center or customer service role (cosmetics/retail
experience is an added advantage)
Ø
Basic knowledge of
cosmetics and beauty products is preferred
Ø
Proficiency in
Microsoft Office and CRM systems
Ø Respond to inquiries about cosmetic products,
pricing, availability, and promotions
Ø Provide guidance to customers on product
selection where necessary
Ø Receive and process customer orders accurately
Ø Confirm orders, delivery details, and payment
information
Ø Upsell and cross-sell cosmetic products to
meet sales targets
Ø Follow up with customers on pending orders or
inquiries
Ø Address customer complaints and concerns
promptly and professionally
Ø Escalate complex issues to the relevant
department
Ø Ensure timely resolution and customer
satisfaction
Ø Document all customer interactions and
transactions
Ø Maintain accurate customer records in the
system
Ø Liaise with the store team to confirm product
availability
Ø Coordinate with delivery teams to ensure
timely dispatch
Ø Work closely with the sales and marketing
teams on promotions
Ø Prepare daily or weekly reports on calls,
inquiries, and sales.
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