Portfolio Officer
Job summary
The Portfolio Officer is responsible for managing customer accounts by providing excellent customer service, recovering outstanding debts, resolving customer disputes, and ensuring compliance with company policies and legal requirements. The role also involves meeting collection targets, and contributing to improved debt recovery performance
Min. qualification
Diploma
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Contract - 8 to 5
Applicant location
Kenya
Job description & requirements
Provide customer support and resolve client issues.
Recover outstanding debts through calls, emails, and follow-ups.
Negotiate payment plans and settlements.
Handle customer complaints and disputes professionally.
Maintain accurate customer and collection records.
Prepare collection and recovery reports.
Ensure compliance with debt collection regulations.
Meet collection targets and recommend improvements to recovery processes.
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