Salon customer representatives
Job summary
A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.
Min. qualification
Diploma
Experience level
Entry level
Experience length
3 years
Language
English
Working hours
Full Time - Flexible Hours
Applicant location
Kenya
Job description & requirements
- Welcome and check in spa guests warmly and professionally.
- Manage appointment scheduling and coordinate with spa therapists.
- Handle phone, email, and in-person inquiries regarding services, pricing, and availability.
- Maintain accurate records of bookings, payments, and client information.
- Ensure the front desk area and reception lounge remain tidy and inviting.
- Coordinate with other departments (housekeeping, maintenance) to support smooth spa operations.
- Any other tasks assigned by supervisor / manager.
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