SECURITY ASSOCIATE

JOB TITLE: SECURITY ASSOCIATE

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.26,500 + SERVICE CHARGE

JOB LOCATION: AIRPORT, MOMBASA ROAD

DUTIES AND RESPONSIBILITIES

Surveillance & Patrol

• Conduct scheduled and random patrols of all hotel areas including guest floors, parking areas, perimeter, back-of-house, and public spaces
• Monitor CCTV systems continuously and identify any suspicious or unusual activity
• Ensure all security equipment (radios, cameras, alarms) is functional and report faults immediately
• Maintain a visible presence to deter unauthorized activities and reassure guests

Access Control & Loss Prevention

• Manage entry and exit points, ensuring only authorized persons access restricted areas
• Verify staff IDs, visitor passes, and supplier documentation
• Monitor movement of goods in and out of the premises to prevent theft or pilferage
• Conduct bag checks in line with company policy while maintaining professionalism

Incident Response & Reporting

• Respond promptly to emergencies such as fire alarms, medical incidents, disturbances, or security breaches
• De-escalate conflicts involving guests, staff, or external parties in a calm and professional manner
• Record detailed incident reports, including observations, actions taken, and outcomes
• Preserve evidence and support investigations where required

Health, Safety & Emergency Preparedness

• Support implementation of fire safety and evacuation procedures
• Participate in emergency drills and ensure readiness at all times
• Provide basic first aid and coordinate medical assistance when needed
• Identify potential safety hazards and report or rectify them proactively

Guest & Staff Support

• Offer assistance to guests in a courteous and professional manner while ensuring safety
• Escort guests or staff when necessary, especially in late hours or sensitive situations
• Handle lost and found items in accordance with hotel procedures
• Balance security enforcement with a customer-friendly approach

Coordination & Communication

• Liaise with supervisors, management, and external agencies (police, fire services, ambulance) when required
• Communicate clearly during shift handovers, ensuring continuity of security operations
• Work closely with other departments (Front Office, Housekeeping, Engineering) to address safety concerns

Compliance & Standards

• Enforce hotel policies, security protocols, and legal regulations
• Maintain confidentiality of sensitive information and incidents
• Uphold high standards of discipline, grooming, and professionalism
• Adhere to ethical conduct and demonstrate integrity at all times

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Security Management, Criminology, or a related field
• 2–3 years of experience in a hotel or hospitality security setup
• Basic knowledge of first aid and emergency response procedures
• Familiarity with CCTV systems and access control systems
• Strong observation, communication, and problem-solving skills
• High level of integrity, professionalism, and reliability
• Ability to remain calm under pressure and respond effectively to emergencies
• Physically fit and able to stand or patrol for extended periods

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.