UI/UX Designer

1. Role Title & Level

UI/UX Designer

Level: Intermediate–Senior (5–8 years of relevant experience)

2.

Engagement Summary

·

**Engagement

Type:** Contract / Secondment

·

**Squad

Context:** Embedded within the Visa–client joint Tech

Squad; responsible for user experience design, UI delivery, and design

governance across all user-facing initiative workstreams

·

**Expected

Duration:** [12 months]

·       Primary Location:

[Nairobi, Kenya] — Expectation of days in the office will be confirmed by your

Hiring Manager

·       Sprint Cadence:

Fortnightly agile sprints

·       Reporting Line:

[Reports to Technical Program Manager, TPM]

3. Role Purpose

We are looking for a UI/UX Designer to play a

critical role in shaping customerfacing experiences delivered under the

Visa–client implementation programme. Embedded within a crossfunctional tech squad, the role is

responsible for designing intuitive, buildready user journeys across push provisioning,

acquiring/payment flows, and campaignrelated touchpoints within the MPesa ecosystem.

Working closely with Frontend Engineers and

client stakeholders, the UI/UX Designer ensures design intent is accurately

realised through sprintbased delivery, provides UX and branding

inputs into initiatives such as Tokenisation,

4. Key Responsibilities

·

Own

endtoend UX delivery for squad features, covering

user flows, information architecture, wireframes, prototypes, highfidelity UI, and design QA.

·

Design

payment and provisioning experiences across push provisioning, CYBS/acquiring

payment flows, and campaignrelated touchpoints within the MPesa app.

·

Design

user-facing messaging, iconography, consent flows, and visual brand compliance

elements for Tokenization initiatives, delivered as annotated design

specifications.

·

Maintain

and evolve the MPesa

design system, ensuring components are reusable, documented, and aligned to

established standards.

·

Partner

with Frontend Engineers during sprint delivery, validating build feasibility,

reviewing implementations, and tracking design defects.

·

Enable

analyticsready

journeys by collaborating with Data Scientists to ensure key user interactions

are identifiable and measurable.

·

Validate

usability through lightweight testing, incorporating findings into design

refinements ahead of development.

·

Produce

handoffready

design artefacts, including annotated designs and specifications for efficient

engineering delivery.

·

Support

propositionspecific

journeys, including Diaspora consumer onboarding and feature flows.

·

Deliver

knowledge transfer to client designers, covering design methods, tooling,

component usage, and usability practices

5. Measurable Outcomes & Deliverables

First 30 Days

·

Current

M-Pesa app design system and component library reviewed; gaps and inconsistencies

documented.

·

UX

audit of existing payment flows (where relevant to squad workstreams)

completed; priority usability issues identified.

·

Push

provisioning flow: wireframes and user journey map produced and reviewed with

Product Owner and Frontend Engineer.

·

Design

tools and collaboration environment configured; design file structure agreed

with Frontend Engineer.

Days 31–60

·

Push

provisioning flow: high-fidelity UI designs completed, reviewed, and approved

by stakeholders; handed off to Frontend Engineer.

·

CYBS

Acquiring payment UI components: wireframes and high-fidelity designs produced

and reviewed.

·

At

least one usability test or expert review conducted on a key flow; findings

documented and design iterations applied.

·

Component

documentation produced for all new UI components delivered to date; added to

design system.

·

Design

QA process established: at least one round of design QA completed for

implemented features.

Days 61–90

·

CYBS

Acquiring UI components implemented, and design QA completed; zero critical

design defects in staging build.

·

Push

provisioning flows implementation reviewed and signed off by Designer; live in

UAT / staging.

·

Diaspora

UX inputs delivered (if applicable): flow designs or UX recommendations for

diaspora-specific features produced.

·

Design

system contribution complete: all new components documented, named

consistently, and added to shared library.

·

Knowledge

transfer: design playbook (v1) produced for client design team, covering

component library, design methodology, and usability testing approach. At least

two sessions delivered.

Ongoing KPIs

·

Deliver

timely, buildready

UX designs that support sprintbased engineering delivery.

·

Ensure

highquality

user experiences through thorough design QA and early identification of usability

issues.

·

Maintain

consistency and scalability by contributing to and evolving the MPesa design system and component library.

·

Work

closely with engineers and data teams to enable accurate implementation and

analyticsready

user journeys.

·

Transfer

design capability to client teams through documentation, shared practices, and

handson

collaboration.

6. Stakeholders & Ways of Working

Agile Ceremonies: All sprint ceremonies; leads design-specific story

refinement (user stories for UX/UI tasks); participates in daily stand-ups;

presents designs at sprint review.

Reporting Cadence:

·

Sprint-level:

design delivery status at sprint review.

·

Ad-hoc:

design blockers (e.g., missing brand guidance, stakeholder unavailability for

review) escalated to TPM within 24 hours.

Cross-Functional Touchpoints:

·

Frontend

Engineers (design handoff, implementation QA, component specification).

·

Product

Owners / client Product team (requirements alignment, design review/approval).

·

Data

Scientist (analytics event instrumentation alignment within user journeys).

·

Backend

Engineers (understanding of technical constraints affecting UX).

·

client

brand/marketing team (brand compliance, visual identity guidance).

7.

Required Skills & Experience

·

5–8

years of UX/UI design experience, with at least 2 years in mobile application

design for financial ser