QA Analyst (Fleet) Job Mogo Finance
Job description & requirements
Quality Control Jobs, Mogo Finance Jobs.
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What you will do:
Key Responsibilities:
Quality Monitoring Evaluation
- Conduct regular audits on fleet agents’ activities including repossession, vehicle tracking, handovers, and client engagements.
- Review and verify accuracy of data entries, reports, and documentation submitted by fleet agents.
- Ensure all processes follow internal SOPs, company policies, and compliance requirements.
- Identify errors, gaps, or non-compliance and provide corrective action plans.
Performance s Process Improvement
- Analyze trends and patterns in agent performance to identify areas for improvement.
- Recommend process changes or training needs to improve operational efficiency and service quality.
- Collaborate with operations and training teams to standardize best practices across branches.
Reporting s Feedback
- Prepare and submit periodic QA reports highlighting findings, risks, and action points.
- Provide timely feedback to Fleet Supervisors and Managers on audit outcomes.
- Track resolution of identified issues and verify that corrective measures are implemented.
What you will need:
- Diploma/Degree in Business Administration, or any other related business field.
- Should have Relevant Call center experience will be an added advantage.
- Strong desire to learn along with professional drive.
- Must have excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Must have excellent listening skills.
- Must have excellent computer skills.
- Must have excellent negotiation skills.
- Should have the ability to adapt quickly and work independently.
- Must be fluent in English and Swahili.
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How to Apply
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