General Manager

Key Responsibilities:

1. Leadership and Team Management:

• Lead, motivate, and develop a high-performing team of department heads and staff.
• Foster a positive and inclusive work environment that promotes employee engagement and

retention.

• Conduct performance evaluations, provide feedback, and develop training plans.

2. Revenue Growth and Profitability:

• Develop and implement strategies to drive revenue growth, improve profitability, and increase

market share.

• Analyze financial reports, identify areas for improvement, and implement cost-saving initiatives.
• Manage budgeting, forecasting, and financial planning.

3. Guest Satisfaction:

• Ensure exceptional guest experiences, responding to feedback and complaints.
• Implement guest satisfaction initiatives and monitor feedback.
• Foster a culture of customer-centricity throughout the hotel.

4. Hotel Operations:

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage,

and maintenance.

• Ensure high standards of quality, cleanliness, and safety.
• Implement and maintain hotel policies, procedures, and standards.

5. Marketing and Sales:

• Develop and implement marketing strategies to drive business and increase visibility.
• Build and maintain relationships with key accounts, partners, and stakeholders.
• Collaborate with sales teams to identify new business opportunities.

6. Quality Control and Risk Management:

• Ensure compliance with hotel standards, policies, and procedures.
• Conduct regular quality control checks and audits.
• Identify and mitigate risks, implementing corrective actions as needed.

Requirements:

• 5+ years of experience in hotel general management or similar role in a 3-star hotel or hospitality setting.
• Strong leadership and management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Familiarity with hotel operations, revenue management, and customer service principles.

Preferred Qualifications:

• Hospitality degree or certification (e.g., hospitality management, hotel administration).
• Experience with hotel management systems (PMS) and revenue management systems.
• Knowledge of labour laws, health and safety regulations, and hotel industry standards.

If you're a motivated and experienced hotel professional looking for a new challenge, we'd love to hear from you!