GENERAL MANAGER – FURNITURE STORE

JOB TITLE GENERAL MANAGER – FURNITURE STORE

NATURE OF JOB FULL TIME

INDUSTRY RETAIL / FURNITURE

SALARY NEGOTIABLE

JOB LOCATION NAIROBI

DUTIES AND RESPONSIBILITIES

Strategic & Business Leadership

• Develop and execute business strategies to drive sales growth and profitability.
• Oversee overall store performance, ensuring alignment with company goals.
• Identify new market opportunities and enhance brand positioning in the luxury furniture segment.
• Set and monitor key performance indicators (KPIs) for store operations.

Retail Operations Management

• Oversee day-to-day store operations including sales, inventory, merchandising, and customer service.
• Ensure optimal stock levels and effective inventory control systems.
• Maintain high standards of showroom presentation and visual merchandising.
• Coordinate procurement and supplier relationships.

Sales & Customer Experience

• Drive high-value sales and ensure exceptional customer service.
• Build and maintain relationships with high-net-worth clients and corporate customers.
• Oversee client consultations, product selection, and after-sales service.
• Ensure a premium and personalized shopping experience.

Team Leadership & Development

• Lead, supervise, and mentor the store team including sales consultants and support staff.
• Conduct performance evaluations and support staff development initiatives.
• Foster a performance-driven and customer-focused culture.

Market Intelligence and Brand Positioning

• Stay updated on luxury furniture market trends, design innovations, and competitor activities.
• Collaborate with marketing teams on promotions and brand visibility initiatives.
• Provide insights on customer preferences and market demands.

Financial Management

• Monitor store budgets, sales targets, and operational expenses.
• Ensure profitability and cost efficiency across operations.
• Prepare regular performance and financial reports for management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Retail Management, Interior Design, or a related field.
• Proven experience in a senior management role, preferably within luxury or high-end furniture retail.
• Strong understanding of luxury furniture markets and design aesthetics.
• Experience in sales leadership, retail operations, and team management.
• Strong leadership and people management skills
• Excellent sales and business development abilities
• High level of commercial awareness and financial acumen
• Strong customer relationship management skills
• Knowledge of interior design and luxury lifestyle trends

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.