HOTEL OPERATIONS MANAGER

JOB TITLE: HOTEL OPERATIONS MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 80,000

JOB LOCATION: THIKA ROAD

DUTIES AND RESPONSIBILITIES

• Manage day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure all departments adhere to hotel policies and procedures, and deliver high-quality service to guests.
• Conduct regular inspections of the property to ensure cleanliness, safety, and overall maintenance standards.
• Oversee the food and beverage department, ensuring the highest standards of service and quality.
• Develop and implement menus, pricing strategies, and promotional activities to maximize revenue.
• Monitor inventory levels, manage supplier relationships, and control costs.
• Develop and execute sales strategies to increase hotel bookings and revenue.
• Identify and pursue new business opportunities, including corporate contracts and group bookings.
• Analyze market trends and competitor activities to inform pricing and promotional strategies.
• Recruit, train, and supervise hotel staff to ensure a motivated and high-performing team.
• Conduct performance evaluations, provide feedback, and address any personnel issues.
• Foster a positive work environment that encourages teamwork and professional growth.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Ensure guest satisfaction through personalized service and attention to detail.
• Implement initiatives to enhance the overall guest experience and increase repeat business.
• Prepare and manage the hotel's budget, including forecasting and financial reporting.
• Monitor revenue and expenses to ensure financial targets are met.
• Implement cost-control measures and identify opportunities for financial improvement.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement and enforce safety procedures to protect guests, staff, and property.
• Maintain accurate records and documentation as required by regulatory authorities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or diploma in Hospitality Management or a related field.
• Over 5 years’ experience in hotel operations, with supervisory or management experience.
• Highly organized with exceptional attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software and MS Office applications.
• Problem-solving skills and a proactive approach to operational challenges.
• Passionate about delivering outstanding guest experiences.
• Strong analytical and decision-making skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV to recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.